Due to non-disclosure agreements, much of my work over the years cannot be publicly posted online. It's a total bummer. But here are some recent projects that should give you an idea of what I do.
Reimagining NASA.gov for the American public
I was a member of the research and design team tasked with consolidating NASA's fragmented websites and content into a unified and compelling experience for the American public.
Case Study coming soon
Modernizing key touchpoints with a large utility provider
I've lead multiple projects with a large public utility mapping internal process and redesigning critical customer-facing digital experiences to increase customer satisfaction and reduce call center volume.
Case Study coming soon
Redesigning a credit union website with a focus on education and community
I led the interaction design, information architecture, and content strategy approach in the redesign of a well-loved Washington credit union keen to reveal their new brand and identity.
Case Study coming soon
I've been doing user experience and product design for over a decade.
Concepting & Ideation
Interaction Design
Information Architecture
UX & Product Design
Prototyping
UI Design
Design Systems
Stakeholder Management
Workshop Facilitation
Experience Mapping
User Research
Workflow analysis
Concept Testing
Usability Testing
Leadership
Mentoring
Design Critique
Creative Direction
Working with real humans and their quirks
My Design Tenets
Design is a team sport
Diverse teams do it better
Good design is grounded in evidence
Communication is design
Iteration is a superpower
Design is never done
